Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using Convonex CRM (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. Description of Service

Convonex CRM is a CRM platform that integrates with the WhatsApp Business API to enable businesses to manage customer communications, contacts, conversations, and automation workflows. The Service is provided as self-hosted software under the MIT license.

3. User Responsibilities

  • Comply with Meta’s WhatsApp Business API Terms of Service and applicable laws
  • Maintain the security of your account credentials and infrastructure
  • Obtain necessary consent from contacts before initiating communications
  • Not use the Service for spam, fraud, or any unlawful purpose
  • Ensure your WhatsApp Business Account is properly configured and verified

4. Account Management

You are responsible for all activity under your account. Account administrators may manage team members, assign roles, and control access permissions. You must promptly notify us of any unauthorized access.

5. Data & Privacy

Your data is handled as described in our Privacy Policy. We implement encryption and access controls to protect your information. As a self-hosted platform, you retain full ownership and control over your data.

6. WhatsApp API Compliance

Use of the Service requires compliance with Meta’s WhatsApp Business API policies, including:

  • Maintaining appropriate business verification status
  • Adhering to messaging limits and quality standards
  • Honoring opt-out requests from end users
  • Using templates only for approved use cases

7. Limitation of Liability

The Service is provided “as is” without warranty of any kind. We shall not be liable for any damages arising from your use of the Service, including but not limited to service interruptions, data loss, or WhatsApp API restrictions.

8. Termination

We reserve the right to suspend or terminate access to the Service for violations of these terms. You may discontinue use at any time. Upon termination, your data will be handled as described in our Privacy Policy.

9. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms. We will notify users of material changes via email or in-app notification.

10. Contact

For questions about these terms, contact your account administrator or reach out through the channels provided in your account dashboard.