Privacy Policy

Last updated: June 2026

1. Introduction

wacrm (“we”, “our”, or “us”) provides a CRM platform integrated with WhatsApp Business API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

  • Account Information: name, email address, and authentication credentials
  • WhatsApp Data: messages, contacts, conversation history, and media exchanged through the platform
  • Usage Data: interactions with the platform, feature usage, and performance metrics
  • Business Information: company name, team member details, and CRM configuration

3. How We Use Your Information

  • Provide, maintain, and improve our CRM and messaging services
  • Facilitate WhatsApp message sending and receiving on your behalf
  • Manage user accounts, teams, and access permissions
  • Monitor and analyze usage patterns to enhance functionality
  • Comply with legal obligations and enforce our Terms of Service

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Meta Platforms (WhatsApp): messages are processed through Meta’s WhatsApp Cloud API
  • Service Providers: hosting infrastructure (Supabase, cloud providers) that operate under strict data processing agreements
  • Legal Requirements: when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption at rest (AES-256-GCM) for sensitive credentials, HTTPS for all data in transit, and row-level security in our database. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days. Backup copies may persist for up to 90 days before complete purging.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us through your account dashboard or at the email address below.

8. Contact

For privacy-related inquiries, please contact us at the email address associated with your account administration.